Frequently Asked Questions

Velvara is a luxury perfumery brand offering high-quality fragrances inspired by tradition and crafted to elevate everyday experiences.

To place an order, simply browse our collection, add your desired products to the cart, and proceed to checkout.

We accept a variety of payment methods. We utilise Stripe to accept payments securely.

Once your order is shipped, you will receive a tracking number via email. You can use this to track your order on the courier's website.

At the time of this writing, we do not offer international shipping to various locations. We are working on allowing this functionality. For now, we may be able to arrange such deliveries, just give us an email at [email protected]. Shipping fees and delivery times vary depending on your location.

Yes, you can return your purchase within 30 days for a full refund. Please refer to our Returns and Refunds policy for more details or give us an email at [email protected].

If you have any questions or need assistance, you can reach out to our customer service team by emailing [email protected].

Yes, all our products are cruelty-free and are not tested on animals.

To maintain the quality of your perfume, store it in a cool, dry place away from direct sunlight and heat sources. Please bare in mind that thicker oils may be hard to apply and may require multiple applications, or some heat.